How do you decide if removal is the right option?

Before we source any quotes, an advisor assesses your specific situation — your property type, the foam installation, your lender's requirements, and your goals. We only proceed with quotes if removal is genuinely the right path for you. We will always tell you honestly if it isn't.

When do I actually pay for the removal?

You don't pay until after the work has been completed, inspected by your dedicated advisor, and signed off jointly by you and the advisor. Nothing is released until both parties are fully satisfied with the standard of work.

How are your removal companies vetted?

Every company in our network goes through a vetting process that covers insurance, qualifications, workmanship standards, past work quality, and customer feedback. We monitor our network on an ongoing basis and remove companies that don't meet our standards.

Can I choose which company does the work?

Yes — absolutely. We present all quotes to you and walk through them together. You make the final decision. We only pass your details to the company you've chosen, never before that point.

What documentation do I receive at the end?

On completion you receive a full documentation pack including removal certificates, a completion report, ventilation assessments, and any other documentation required by your mortgage lender, surveyor or insurer to confirm the property is safe and mortgageable.

How much does the advisory service cost?

Our advisory and matching service is completely free to homeowners. We are funded by our network of approved removal companies. You only pay the removal company for the physical work — and only after sign-off.

Why are mortgage lenders concerned about spray foam?

Spray foam — particularly open-cell foam — can make roof structures difficult to inspect and may trap moisture. Because of this, many UK lenders now flag properties with spray foam during surveys, sometimes refusing to lend until the foam is removed and the roof condition is confirmed.

Does spray foam always need to be removed?

Not always. Some situations can be resolved with inspections, ventilation improvements, or additional documentation. This is why we assess each case individually before recommending anything — we will never push removal if it isn't necessary.

How quickly can you source quotes?

Once we've confirmed that removal is the right route, our vetting department works quickly to source quotes from suitable companies covering your area. Most homeowners receive their quotes within 24-48 hours of the advisory assessment.

What if I'm not happy with the completed work?

This is exactly why we inspect before you pay. If your advisor or you are not satisfied with the completed work, it will not be signed off and you will not be asked to pay. The company must resolve any issues first before sign-off proceeds.

Will my property be mortgageable after removal?

Yes — that is the entire purpose of our process. The documentation pack you receive on completion is specifically designed to satisfy mortgage lenders, surveyors and insurers. Our vetted companies understand exactly what documentation is needed and provide it as standard.

How do I get started?

Simply fill in the short form on this page or call us on 0800 4947163. An advisor will be in touch to discuss your property, explain your options, and take things forward from there — at no cost and with no obligation.

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Worried about spray foam? Call us or send a message — we'll explain your options clearly, with no pressure and no obligation.

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