Privacy Policy

How we handle personal information at the National Spray Foam Advisory.
Last updated: May 2026

Notice. This privacy policy describes how the National Spray Foam Advisory ("we", "us", "our") collects, uses and protects personal information of visitors and users of this website. It has been drafted to reflect the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). We recommend reviewing with a UK-qualified solicitor before publication.

1. Who we are

The National Spray Foam Advisory is an independent UK information service providing guidance to homeowners affected by spray foam insulation. References to “we”, “us” or “our” mean the National Spray Foam Advisory acting as the data controller for the personal information collected through this website.

2. The information we collect

We collect personal information directly from you when you fill in a form on our website — for example, when you request the free guide, ask for an advisory pack or contact us through the contact form. The information we collect typically includes your name, email address, postcode and, where you provide it, your telephone number and a short description of your situation.

We also collect limited technical information automatically when you visit the site, including your IP address, browser type and pages viewed. This information is gathered through cookies and similar technologies, as described in our Cookie Policy.

3. How we use your information

We process your personal information on the following lawful bases set out in Article 6 of the UK GDPR:

Consent — when you opt in to receive the free guide or marketing communications.
Performance of a contract — where you have requested an advisory pack or specific guidance from us.
Legitimate interests — for example, to respond to your enquiries, improve the website and keep our service secure.
Legal obligation — where we are required to retain or disclose information under applicable UK law.

4. Sharing your information

We do not sell your personal information. We may share it with carefully vetted third parties only where necessary to deliver our service, including:

email and hosting providers used to operate this website and send communications you have requested;
independent UK property professionals (such as surveyors or removal specialists) where you have asked us to refer your enquiry;
professional advisers, including legal and accounting firms, where this is required for the legitimate running of our service.

All third parties acting on our behalf are bound by appropriate data-processing agreements.

5. International transfers

Wherever possible, your data is stored within the United Kingdom or the European Economic Area. Where any transfer outside the UK/EEA is required (for example, where an email or analytics provider is based in another country), we rely on the safeguards permitted under the UK GDPR, including the UK International Data Transfer Agreement or the equivalent adequacy decisions issued by the UK government.

6. How long we keep your information

We only keep personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable UK law. Enquiries and advisory records are typically retained for up to 36 months from the date of last contact, after which they are securely deleted or anonymised.

7. Your rights under UK GDPR

You have a number of rights in relation to your personal data, including:

the right to be informed about how we process your data;
the right of access to a copy of the personal data we hold about you;
the right to rectification of inaccurate or incomplete data;
the right to erasure (“the right to be forgotten”) in certain circumstances;
the right to restrict processing;
the right to data portability;
the right to object to processing based on legitimate interests or for direct marketing;
rights in relation to automated decision-making and profiling.

To exercise any of these rights, please use the contact details on our Contact page. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Marketing communications

Where you have given your consent (for example, by ticking a box on a form), we may send you occasional updates about our service. Every marketing email contains a one-click unsubscribe link. You may also withdraw your consent at any time by contacting us directly.

9. Cookies and tracking

This website uses a small number of cookies to function correctly and to help us understand how visitors use the site. Full details, including the cookies set and how to manage them, are available in our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to keep your information safe, including encrypted connections (HTTPS), restricted access to personal data and regular reviews of our suppliers. No system is entirely secure, but we work to reduce risk wherever practical.

11. Children

This website is intended for adult homeowners and property professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided information through our site, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our service or in UK law. The “Last updated” date at the top of this page tells you when the most recent version was published. Material changes will be communicated through this page.

13. Contact

If you have any questions about this policy or about how we handle your data, please use the form on our Contact page.

0800 4947163